Canny alternative
A Canny alternative that doesn't charge per tracked user
Canny's current Core and Pro plans step upward by tracked users: people who post, vote, or comment. Diktura keeps pricing flat — and puts feedback, support, roadmap, and changelog on a single customer record so you stop paying for three tools.
The category, not the tool
The first instinct when Canny gets expensive is to find a cheaper Canny. UserJot, Featurebase, ProductLift — they all promise roughly the same product at a lower price. Switching trims one line item and leaves the rest of your stack untouched.
That fix solves the wrong problem. The reason Canny got expensive is that it's priced as a feedback tool, sold to companies that bought a feedback tool, a support tool, a changelog tool, and a roadmap tool. Four customer records, four monthly bills, four places where the same person shows up looking like four different people. Switching feedback tools fixes one bill. It doesn't fix the fragmentation.
Diktura is the consolidation move, not the cheaper Canny. Same customer record across every interaction your team has with the people using your product.
Pricing comparison
Canny pricing was verified on 2026-05-03 from Canny's pricing page and Canny's billing-plan help article. Published Core and Pro pricing runs through 5,000 tracked users; larger or custom cases move into contact-sales territory. Diktura is $49/month flat for everything.
| Plan shape | Canny | Diktura |
|---|---|---|
| Entry shape | Free covers 25 tracked users. Core and Pro start at 100 tracked users. | $49/mo flat |
| Pricing model | Per tracked user. Core and Pro auto-step as usage grows. | Flat. No per-user, no per-seat. |
| Published exact pricing | Core and Pro tables are published through 5,000 tracked users. Above that, contact sales. | $49/mo |
| Other tools you replace | None — feedback only | Support + roadmap + changelog + KB |
Run your specific numbers through the Canny Cost Forecaster — this page explains the shape; the calculator gives your 12-month bill from current tracked users, growth rate, plan tier, and billing cadence.
What you get with Diktura
| Capability | Canny | Diktura |
|---|---|---|
| Feedback inbox with voting | Yes | Yes |
| Public roadmap | Yes | Yes |
| Changelog | Yes | Yes |
| Support inbox (tickets, threads, replies) | No — separate tool needed | Yes |
| Knowledge base / help center | No — separate tool needed | Yes |
| Embeddable widget (one tag, all modules) | Limited (feedback only) | Yes — feedback, support, roadmap, KB, AI chat, polls, bug-report |
| Unified customer record across surfaces | No — Canny owns its record | Yes — identity graph spans every interaction |
| Closed-loop feedback notifications | Manual | Automatic on roadmap → completed |
The wedge isn't feature parity. It's identity. When a customer files a feature request through your widget, opens a support ticket two weeks later, and lands on the changelog when the feature ships, all three events live on the same customer record. Your team stops asking "is this the same person?" — and starts asking the questions that actually matter.
Migrating from Canny
What transfers cleanly today: posts (titles, descriptions, categories), votes per post, status (planned / in progress / shipped). Comments thread under each post. Customer records associated with votes and comments map to Diktura's identity graph using email as the join key.
What needs care: Canny's changelog entries can be exported but slug structures may differ; you'll want to set up redirects from your Canny subdomain to your Diktura changelog. Custom branding and embedded widgets need re-installation (Diktura's widget is a different script tag).
A formal Canny CSV importer is planned as #365. Today, treat migration as a planned path: export Canny posts, votes, comments, and statuses; map posts to Diktura feedback or roadmap items; preserve voter emails as workspace contacts when present; recreate public roadmap and changelog entry points; then move the widget and support entry point to Diktura.
Where Canny is genuinely better
Canny has been doing this longer. If your team has built workflows around Canny's specific Slack integration, their roadmap embed, or their public board styling, you know that surface deeply. Diktura's integrations cover the same shape but don't have a decade of polish behind them.
Canny's public board layout has had years of iteration on voter behavior. If you're running a community of thousands of users where the public board is your main customer surface, Canny's UX is genuinely refined. Diktura's widget puts roadmap inside your product instead — different shape, different tradeoff.
For teams whose only customer-feedback need is "collect votes on a public board" and whose user counts stay under Canny's tier breakpoints — Canny is fine. The case for Diktura is for teams already paying for support or changelog tooling separately, or watching their Canny bill scale with user growth, or noticing their team can't see the same customer across surfaces.
Ready to consolidate?
Start with the cost forecast. If the numbers make sense, start a Diktura workspace and plan the move from your current Canny export.